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Relec Electronics Support Center

  • How can I contact customer support?
    You can reach our customer support team by phone at [Phone Number] or by email at info@relec.sg. Our team is available Business Hours to assist you with any questions or concerns you may have.
  • What types of integrated circuit (IC) components do you offer?
    We offer a wide range of IC components, including but not limited to microcontrollers, memory chips, analog ICs, digital ICs, and power management ICs. If you have specific requirements or need a component not listed on our website, please contact us, and we’ll do our best to assist you.
  • Do you provide technical support for the components you sell?
    While we focus on providing high-quality components, we do not offer technical support for the design or application of these components. However, we can assist with basic information about the components and their specifications. For detailed technical support, we recommend consulting with the component’s manufacturer or a qualified engineer.
  • How do I place an order?
    You can place an order through our website by selecting the desired components and following the checkout process. Alternatively, you can contact our sales team directly via phone or email to place an order or request a quote.
  • What is your response time for inquiries and orders?
    We pride ourselves on our fast response time. Our team aims to address all inquiries and process orders as swiftly as possible. Typically, you can expect a response within [X] hours. If you have an urgent request, please let us know, and we will prioritize it.
  • Can I get a sample of a component before placing a bulk order?
    Yes, we can provide samples of certain components upon request. Please contact us with details about the component you’re interested in and your specific needs. We will review your request and provide you with the necessary information on how to obtain a sample.
  • How do you ensure the quality of your components?
    We source our IC components from reputable manufacturers and conduct rigorous quality control checks to ensure that all products meet high standards. Our quality assurance process includes thorough inspections and testing to guarantee reliability and durability.
  • Do you offer international shipping?
    Yes, we offer international shipping. Please contact us for shipping options and rates based on your location. We will work with you to ensure timely and safe delivery of your components.
  • What is your return policy?
    If you need to return a product, please contact our customer service team within [X] days of receiving your order. We accept returns for defective or incorrect items. Please refer to our [Return Policy] page for detailed instructions on how to return items and obtain a refund or replacement.
  • Can I track my order?
    Yes, once your order has been processed and shipped, we will provide you with a tracking number. You can use this number to monitor the status of your shipment through the carrier’s tracking system.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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